Your privacy matters to us. Here's a plain-English breakdown of what we collect, how we use it, and how you stay in control — no legal jargon, no surprises.
CleanKicks Pittsburgh is a small, locally owned sneaker cleaning studio. We collect only what we need to do our job well, and we treat your information with the same care we give your shoes. This policy applies to information collected through our website, in-store, and via text or phone.
When you book a service, join our loyalty program, or reach out to us, we may collect your name, phone number, email address, and details about the items you're bringing in. If you visit our website, standard browser data (like your device type and general location) may be collected automatically through basic analytics. We do not collect payment card numbers directly — any payment processing is handled by third-party processors who maintain their own security standards.
We use your information to confirm and manage your appointments, notify you when your shoes are ready, send service updates, and administer our loyalty program. We may also reach out occasionally with promotions or special offers — but only if you've opted in. We do not use your data for automated decision-making or profiling. Everything we collect is used to give you a better, more personal experience at CleanKicks Pittsburgh.
By providing your phone number, you consent to receive text messages from CleanKicks Pittsburgh related to your service — including appointment confirmations, pickup notifications, and occasional promotional messages. Message and data rates may apply depending on your carrier. You can opt out at any time by replying STOP to any text we send, or by contacting us directly. We do not share your phone number with third-party marketers.
We do not sell, rent, trade, or otherwise transfer your personal information to outside parties for marketing purposes. Full stop. Your contact details and service history stay with us and are used solely to operate and improve our services. The only time we'd share information is if required by law or to prevent fraud.
Our website uses Google Maps to help you find our location. Google may collect data when you interact with that embed, subject to Google's own privacy policy. We may also use basic analytics tools to understand how visitors use our site (pages visited, time on site, etc.). These tools do not collect personally identifiable information on their own. We do not run advertising pixels or social tracking on our site.
We take reasonable steps to protect the information you share with us. Our booking and customer data is stored securely and access is limited to staff who need it to do their jobs. While no system is 100% immune to risk, we follow industry best practices to keep your data safe. If we ever become aware of a data incident that affects your information, we will notify you promptly.
You have the right to ask us what information we hold about you, request a correction if something is wrong, or ask us to delete your data entirely. To make any such request, simply reach out via text, call, or email and we'll take care of it within a reasonable timeframe. We don't make this complicated — just ask and we'll handle it.
We may update this privacy policy from time to time as our services evolve. When we do, we'll update the date at the bottom of this page. Continued use of our services after a policy update constitutes your acceptance of the revised terms. If anything ever feels unclear, please reach out — we're always happy to explain.
If you'd like to know what data we have, request a correction, or ask us to delete your info, just reach out. We'll take care of it.