Privacy Policy

Your privacy matters to us. Here's a plain-English breakdown of what we collect, how we use it, and how you stay in control — no legal jargon, no surprises.

What Information We Collect

When you book a service, join our loyalty program, or reach out to us, we may collect your name, phone number, email address, and details about the items you're bringing in. We do not collect payment card numbers directly — any payment processing is handled by third-party processors.

How We Use Your Information

We use your information to confirm and manage your appointments, notify you when your shoes are ready, send service updates, and administer our loyalty program. We do not use your data for automated decision-making or profiling.

Text Message (SMS) Communications

By providing your phone number, you consent to receive text messages from CleanKicks Pittsburgh related to your service. You can opt out at any time by replying STOP to any text we send. We do not share your phone number with third-party marketers.

We Never Sell Your Data

We do not sell, rent, trade, or otherwise transfer your personal information to outside parties for marketing purposes. Full stop.

Data Security

We take reasonable steps to protect the information you share with us. Our booking and customer data is stored securely and access is limited to staff who need it to do their jobs.

Your Rights & Data Deletion

You have the right to ask us what information we hold about you, request a correction if something is wrong, or ask us to delete your data entirely. To make any such request, simply reach out via text, call, or email.